TruCleans - Terms & Conditions

Terms & Conditions
Learn more about our innovative approach

We help our clients realize their most important goals. With years of experience and unmatched credentials, TruCleans is uniquely equipped to make a significant and lasting impact on clients’ lives.

We know our clients’ needs are always changing, so continually seek new and improved ways to serve them.

  • House Cleaning - Terms & Conditions

    The prices are based on the information provided and are subject to change for special considerations or special needs which can vary job by job. First time cleanings must have Initial Clean At hourly rate . Tax will be added to the price of job. The bids clients are given are before tax. Basements and attics are not included in the bid. You must add them on to your order as a add-on item. ( We don't clean unfinished basements or attics ) Add-on Items - The price for add-on items will be separated on the bid screen. This quote expires in 30 days of the day of this quote. Dishes, laundry, Wall Washing, and Furniture Moving, are not included with service. You are responsible for all these items.

    Customer Guidelines

    Thank you for choosing TruCleans! Below are the
guidelines we ask our clients to abide by. These guidelines have been
put in place to provide a safe environment for our employees
and set clear expectations with our clients. Please review these guidelines
before your first cleaning and let us know if you have any questions!

    How to prepare for your cleaning:

    We are thrilled to come clean for you and want to be able to leave your house
sparkling. In order for us to be able to provide the highest quality cleaning
possible, we would just ask for you to do a couple things to prepare for our arrival.
Please put away anything that would inhibit us from cleaning certain areas, such as
loose papers, dog toys, children’s toys, clutter, etc. Please make sure all dishes are put away so that we can thoroughly clean your kitchen. In addition, anything of
a sensitive nature is put away.


    TruCleans utilizes technology to its fullest to provide an even
smoother customer experience! You will receive an automated reminder email or
text four days prior to service as well as a reminder email or text the day before.
You will also
receive a follow up survey after each cleaning via email or text and you can add photos to the survey.
No cash or checks are accepted and all services will be billed to the card on file.
Our cleaning techs clock in and out from our scheduling app on their tablets and
GPS coordinates are registered at time of input. This is to make sure they have
arrived and left safely.

    Initial Cleaning Estimate:

    We take many variables into account when we give an initial cleaning estimate but
due to it being given over the phone, online quote center, or email our cleaning
technicians will let us know if extra time is needed to perform our full scope of
service in your home. TruCleans will call you about an hour before
your initial clean is scheduled to be completed, and let you know if the home will
require extra time due to things like higher dirt level than anticipated, square footage larger than reported, high number
of knick knacks/trinkets, etc. You will have the option to approve the extra time, or
stay within your original estimate, understanding it will be left incomplete. TruCleans will never charge your card for any extra time without consent.

    Working in the home:

    The cleaning techs need to be able to work without distractions. Every effort is
made for the cleaners to work safely, but we cannot assume liability for the safety
of others while cleaning your home. This includes children and pets. In the event
the cleaners are not able to work without distractions that affect their ability to
work in their normal speed, TruCleans reserves the right to charge
for their extra time spent in the client’s home.
If for any reason a cleaning tech of TruCleans feels that their
personal safety is in danger enough to leave the job site due to actions by the
client, client’s guests or animals, the client will be liable for the full cost of the
If you smoke in your home, we would just ask that you refrain from smoking
around the cleaning technicians due to smoke allergies. Thank you so much for
your understanding!


    Our cleaning technicians’ safety and health is of the utmost importance to us, so
we ask for you to let us know if there are any potential bio-hazard situations. These
can include mold, rodent or bug infestations of any kind, or human or pet urination
or feces. If a bio-hazard situation is evident, our technicians will not be able to
service your home and you will be charged the full rate of cleaning. Follow-up
service cannot be performed until documentation is presented showing the
situation has been resolved.


    Our number one concern is for the safety of our clients and our cleaning
technicians. TruCleans is insured and bonded and cannot perform
any cleaning higher than a three-step ladder. Any heavy or large furniture must be
moved away from the walls in order to clean behind them. Our cleaning techs will
not move furniture, in order to prevent damage and remain safe. Also, for safety
reason we can’t not make top bunk beds.

    Time of service:

    It is very difficult to commit to an exact arrival time (apart from first thing in the
morning) because of our ever-changing schedule and the fact that we don’t finish
cleaning each home at an exact time. We service homes between the hours of 8:30
AM and 4:30 PM and will strive to be at your home within a one-hour window of
the estimated given to you.

    Entry to your home:

    We offer 2 entry options to choose from:
1. The client may opt to be home to allow access to their home the day of the
Please prepare for your cleaner to arrive. If no one is home or our cleaners
are turned away for any reason you will be charged half the service price for
that day.
2. The client provides a, garage door opener, key, or code to gain access to the
home. In the event the code given is not correct and cleaners cannot gain
access to the home the client is responsible for the lock out and a
cancellation fee of half the price of that day’s service will be charged to your
credit card on file.

    NOTE: In the event the client chooses to leave a door unlocked, or place a key
under a mat or any other unsecured place for the cleaners to gain entry into the
home, TruCleans will not be held liable for any damages or theft to
the client’s home.

    Home alarm systems:

    TruCleans will not be liable for any false alarm charges due to code
changes not brought to their attention before servicing the home.
Schedule changes, cancellation of service:
In the event that you reschedule, skip, add or cancel your service, we ask
that you give a (48) hour notice. Without a (48) hour notice you will be
charged $75.00. Cancellations on the same day of service for any reason
will be charged half the rate of service. All cancellations must be made
through our office. (440) 409-7040
NOTE: All cancellations will also cause the rate for your next cleaning to increase
if it requires more time than usual.


    The cleaning technicians do not handle any form of payment.
TruCleans requires a credit or debit card on file at the time of
booking. Your card will be charged the morning of your cleaning before service. If
card is declined, payment information must be updated with our office before
service will be performed. In addition, a cancellation fee equal to half the service
cost will be added if information is not updated same day resulting in cancelled
For first time cleaning, your card will be charged half the service price before
arrival, and the remainder after service is complete due to the fact that your first
time cleaning price is an estimate and cannot be confirmed until about halfway
through service.
Tipping the cleaning techs is never required but always appreciated. Thank you in
advance if you choose to do so.

    Price increases:

    Clients are given advance notice of any price increases. TruCleans
reserves the right to raise prices at any time.

    Quality Control:

    Please expect
random quality checks to happen on your home by a quality control manager to
make sure you are receiving consistently fantastic service! All quality checks take
place during the final phase of cleaning or shortly after.


    We love our clients’ pets! But for their own safety and the safety of our cleaning
techs, please put your large or skittish pets in a secure area of the home. Our
cleaning technicians cannot clean animal feces of any kind in order to prevent
cross contamination.


    We take many variables into account when we give an initial cleaning estimate but
due to it being given over the phone, online quote center, or email our cleaning
technicians will let us know if extra time is needed to perform our full scope of
service in your home. TruCleans will call you about an hour before
your initial clean is scheduled to be completed, and let you know if the home will
require extra time due to things like higher dirt level than anticipated, square footage larger than reported, high number
of knick knacks/trinkets, etc. You will have the option to approve the extra time, or
stay within your original estimate, understanding it will be left incomplete. We will never charge your card for any extra time without consent.


    Client should point out any damage to surfaces during walkthrough and before
service begins.
TruCleans is sometimes called in to correct damage that was
already there or that another cleaning company was responsible for. In this case
we may require that the client sign off on a pre-existing surface damage waiver.
In areas of the home with extreme clutter TruCleans reserves the
right to skip those areas in order to avoid damaging items or injuring the cleaning
Surfaces such as hardwood floors and natural stone should be in good condition
and ready to clean without causing harm to the surfaces when using a neutral pH
TruCleans uses non-toxic, eco-friendly products that do not stain or
warp any surfaces. If you would like us to use your products instead, please
understand TruCleans will not be held liable for any damage caused
by your products.

    Non-Solicitation of employees:

    When a client enters into an agreement for services with TruCleans
the client understands that they will pay a [$2,500] training fee to TruCleans if they engage in a working relationship directly with any employee of
TruCleans during the course of service other than through TruCleans

    Agreement to Terms

    By accepting an estimate, the Client agrees that all the specifications and conditions are satisfactory and hereby accepted. You authorize TruCleans to do the work as specified on the proposal/estimate form. You release TruCleans, from property damage unless damage is caused by gross negligence or willful misconduct.

    Our guarantee:
We want you to be absolutely delighted with the cleaning service! Report any
concerns to our office at (440) 409-7040 or to
within 24 hours after the service. We will return and re-clean the area(s) of concern
at no cost to you.

  • Power Washing - Terms & Conditions

    Our acid washing process features the use of several powerful acids, enzymes, and/or heat as is necessary to remove your specific stains. Without seeing (or sometimes even if we did see) your stains, it is difficult to promise perfect results, but we are confident that we can make a major improvement. Terms and Conditions

    TruCleans Contract for Services

    This document serves as a binding agreement between the property owner, hereby identified as “client,” and TruCleans and its agents, owners, employees and subcontractors, hereby identified as “Company,” for the execution of services in exchange for payment for residential power washing services.


    Client or his/her agent agrees to allow Company on the property for the purposes of cleaning services. Client understands that there is no set timeframe for the completion of services and several visits to the property may be required. Company also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.

    Client agrees to allow the company to utilize their residential water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, client agrees to cease all water consumption inside the home to include faucets, dishwashers, washing machines, outdoor sprinkler systems etc.

    Acknowledgment of Risks and Releases of Liability

    Power Washing uses high pressure and caustic chemicals to clean difficult stains off of exterior surfaces. Utilizing this pressure allows the best clean possible; however operating at such high pressure can also cause damage. TruCleans technicians are well trained in utilizing their equipment and take the utmost precautions in making sure the company does not cause harm to your investment. Although high pressure is not used on residential siding, damage can still occur due to poor maintenance, neglect to the property, and/or low grade building materials. Homeowners should consult with their homebuilder to insure that their home’s materials are able to be pressure washed. It is the responsibility of the homeowner to insure that their property has been maintained in accordance with the manufacturer's recommendations and any defects or areas of concern are repaired prior to washing to insure a watertight, surface. The Homeowner assumes all of these risks and takes responsibility for any damage that occurs due to the above explanations. On the date of service, the Company will walk around the property and provide the client with a written examination of pre-existing damage. This document is not all encompassing, as new damage can become apparent while the surfaces are being cleaned. When new damage is found, the Company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.

    The Client also agrees to release the Company of any or all liability for injuries sustained due to equipment placement to include injuries from tripping/falling, striking equipment, falling debris or equipment.

    Client Responsibility On The Day of Service:

    Please have a water spigot activated and accessible

    Please have all windows & doors shut tightly.

    Please have all pets inside

    Clear the work areas of all items and remove all flags, doormats, vehicles, or sensitive materials from the areas being washed.

    The Company suggests the Client utilize their property’s breaker box to shut off power to any and all exterior outlets, light fixtures, or any other electrically powered features. This is especially important to outlets that are not covered with exterior covers. Also, removing or opening any window screens will allow the Company to thoroughly clean window sills. Removal of these screens will also allow for even distribution of detergent and streak-free drying. It is also vital to the preservation of the Client’s property that they notify the Company of any surfaces that cannot be cleaned with high alkaline or acidic detergents (see exclusions below).


    There is a $75.00 cancellation fee if notice is not given within 48 hours of service, or if the Company arrives and cannot wash due to steps1-4 not being completed.

    There is a $50.00 Processing fee for any returned checks.

    The Company is not responsible for water intrusion. While every effort is made to prevent this from happening, bad seals around windows and doors and cracks in concrete foundations can make this unavoidable.

    The Company is not responsible for the rare “fogging” effect that happens to multi pane windows with bad seals.

    This agreement to provide services is in no way a guarantee that stains will be removed completely. The Company does strive for 100% customer satisfaction.

    Notify the Company if there are any surfaces on or near the home that cannot have any form of detergent on them. If the company is not notified of this, The Company is not responsible for any ill effects to any surfaces regarding this matter.

    Media Release

    Client agrees to allow Company to utilize any photos, descriptions, reviews, quotes, or videos of the property, in the context of marketing or advertising for the Company. The company will use these items described in this section without any compensation to the Client. Client agrees not to seek punitive action in a civil court of law regarding the development, display, reproduction, or printing of the above examples of media. This does include the use of photos, testimonials and videos posted or displayed on online venues such as social media and or the Company’s website. ( Your address will never be used, or displayed )

    Corrections of Damages

    TruCleans shall only be obligated under this Contract for structural damages which are a direct result of operator error, gross negligence, or willful misconduct. Damages must be discovered and reported within 3 calendar days of said completion. Upon receipt of written notice The Company shall be allowed 30 calendar days from the date of receipt for the purpose of inspecting the premises. TruCleans shall have sole option of repairing or contracting repair work to correcting any structural damages that are a direct result of the Company.

    Payment Terms

    Payment is due at the end of the first day’s work unless alternate arrangements have been made and initialed on the service agreement (see below).

    Collection of Outstanding Debt

    TruCleans reserves the right to attach a mechanic’s lien against a homeowner’s property for non-payment. At 30 days past due, a formal notice of intent to file this lien will be sent via registered mail. Interest rate of 15% per month begins accruing after day 31 of non payment. TruCleans also reserves the right to enter into civil claims court to collect outstanding debt. All legal fees incurred will be added to the remaining unpaid balance. This contract is binding.

    Agreement to Terms

    By accepting an estimate, the Client agrees that all the specifications and conditions are satisfactory and hereby accepted. You authorize TruCleans to do the work as specified on the proposal/estimate form. You release TruCleans, from property damage unless damage is caused by gross negligence or willful misconduct. TruCleans is not responsible for damage to lose siding, windows, paint or wood trim. Any damages due to the above are the responsibility of the owner.

  • Window Cleaning - Terms & Conditions

    We assume that all of the information you entered in is correct, we realize that you may have forgotten to count a pane or two. If that is the case, we're happy to adjust the bid when we get there but before we begin the work. This bid includes regular cleaning practices, which doesn't include hard water removal, razor usage, screen repair, construction cleaning, or any acid treatment of your windows. We do offer these services, but they require an extra charge and in some cases a waiver to be signed. If you think any of these extenuating circumstances might be an issue on your project, let us know when we're scheduling and we'd be happy to work with you toward meeting all of your needs! We cannot be responsible for leaky windows and doors unless you let us know before work begins. This quote expires in 60 days of the day of this quote.

    Services provided by Dolly’s Maid Service LLC (DBA) TruCleans are subject to the following Terms and Conditions:


    "We" or "our" refers to TruCleans. "You", "your" or "the client" refers to the customer receiving the service(s) detailed overleaf.


    All estimates are subject to site survey & confirmation by written quotation.

    Quotations are valid for 30 days.

    A quote accepted either verbally or by signature will be subject to the Terms and Conditions herein. On the day of the wash, or other service

    All windows must be closed on washday before cleaning. Any open windows which cannot be closed will not be washed.

    You must ensure that all items to be cleaned are structurally sound prior to cleaning.

    We reserve the right to make a surcharge in the case of exceptionally dirty windows.

    Full access is required on the day of the clean. We are unable to move any obstacles which may inhibit cleaning. Should partial access on the scheduled day reduce the extent of the clean, we reserve the right to charge for 100% of the scheduled clean.

    Inside windows: it is your responsibility to ensure that windows are accessible and sills and other surfaces are cleared beforehand.

    We will not clean any windows we consider to be inaccessible or unsafe on the day of the clean.

    We do not accept liability for any damage howsoever caused during the provision of our services.

    Windows cleaned with pure water ( Soft Washing) for the first time may require two or three washes before the full benefit is seen, due to the chemical residue left by traditional cleaning methods, or leaching of ingrained dirt from frames and other areas.

    Soft Washing: we require access to an external water supply to operate our equipment.

    Gutter clearance: we require access to operate our equipment.

    We will email details of the next schedule.

    Every effort will be made to clean on the appointed day, although we reserve the right to alter the day without notice.

    Postponement of any service will require 48 hours notice from the client before any scheduled date. Notice under 48 hours or on the scheduled day will be charged a $75 Cancellation fee.

    As our cleaning processes apply throughout the year, weather conditions will not be accepted as reason from the client to postpone our scheduled service.

    In the rare instance of weather conditions where we deem it unsafe or our cleaning processes may be inoperable, we will endeavour to provide you with as much notice as possible and re schedule the wash day.

    If you postpone a wash and the period between washes extends to over 8 weeks, your next wash may incur a 1st wash charge.

    Repeat services carried out in a period in excess of 8 weeks may be subject to re survey and re quotation on an individual basis. Extent of cleaning

    External glass surfaces will usually be washed with pure water from water fed poles.

    All surfaces washed with pure water will be left to dry naturally.

    A window or door is defined as any part which consists of frame, sill, sash and glass, made of wood, aluminium, steel or UVPC.

    Paint, varnish, lime scale, mastic, cement mortar, glue, labels, or other building products cannot be removed by pure water alone. This can be arranged, subject to survey and access, at a separate cost.

    Sills made of brick, tile, stone or any material other than wood, aluminium, steel or UVPC may damage our brush heads and will not be washed.

    Internal glass surfaces will be cleaned using traditional methods.

    External window cleaning consists of vertical windows and velux windows only unless specified otherwise.

    Internal window or conservatory roof cleaning includes the glass only are are priced seperately.

    Fascia & soffit cleaning includes the gutter face and as far behind the gutter as can be reached with our brushes.

    Although jet washing will remove most stains from patios, paths & driveways, some marks may not be removed by this process.

    Gutter clearance is by high reach vacuum and does not include the removal or replacement of any leaf guards or other device.

    Gutter clearance is restricted to just the gutters and does not include the removal, repair or replacement of any part of the gutter or downpipes. Payments & termination

    Payments may be made on the day by cash, check or Autopay*, (Online payment, card via website, telephone or Check.

    Postal payments to: Trucleans 89 Willis st. ( unit 46647 ) Bedford, Ohio 44146

    Window cleaning or other services may not be provided on outstanding accounts.

    In the event of a dispute over payment, it is the client's responsibility to prove that payment in full has been made and cleared.

    We reserve the right to make late payment charges and to recover any costs incurred in debt recovery.

    We reserve the right to amend or terminate any introductory, promotional or referral scheme at any time without notice.

    Terminated accounts will not re qualify for any introductory offer if the account is re opened.

    We reserve the right to terminate your cleaning account without notice.

    Residential contracts require 7 days notice from the client prior to termination.

    Commercial contracts require 30 days written notice from the client prior to termination, except in the case of a fixed contract period where the total contract value must be settled in full.

    Less than the required period of notice to terminate any contract will incur the full charge of any scheduled work.

    All costs are inclusive of vat at the standard rate unless specified otherwise. Complaints

    Your satisfaction is guaranteed as we will re clean any window which we recognise as unsatisfactory, so long as the complaint is received within 24 hours from the time of the wash.

    Any complaints received after 24 hours will not be considered.

    We reserve the right to change the Terms and Conditions at any time without notice.

  • Carpet & Upholstery - Terms & Conditions

    The prices are based on the information provided and are subject to change for special considerations or special needs which can vary job by job. Move furniture out of rooms to be cleaned such as couch, chairs, coffee table, crib... Will not move large items, such as pianos, china cabinets, armories, antiques, entertainment centers, etc...) Will return furniture to original location when cleaning is complete.

    1. These terms and conditions constitute the full and complete service agreement (the "Agreement") between you (the "Customer") and Dolly’s Maid Service ("DBA TruCleans") of 89 Willis St. ( unit 46647) Bedford, Ohio 44146
    2. Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.
    3. 1. Carpet and Upholstery Cleaning Services
    4. a. Subject to the terms of this Agreement, TruCleans agrees to provide carpet and upholstery cleaning services (the "Service") to the Customer at an address specified by the Customer (the "Premises").
    5. b. The Service will be for such carpet cleaning and upholstery cleaning services as agreed with the Customer at the time of booking.
    6. c. TruCleans will provide one or more carpet cleaning technicians (the "Carpet Cleaner") to attend the Premises to provide the Service at a time and date mutually agreed between TruCleans and the Customer (the "Service Time").
    7. d. TruCleans endeavours to provide the Service faithfully, diligently and in a timely and professional manner.
    8. 2. Additions and Amendments
    9. a. Any changes to the Service to be provided must be agreed by TruCleans prior to the Service Time.
    10. b. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contactTruCleans by telephone, who may agree to provide the additional services in its absolute discretion. The Carpet Cleaner is not authorised to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Carpet Cleaner.
    11. 3. Customer Representations and Warranties
    12. The Customer represents and warrants that:
    13. a. it will provide a safe working environment at the Premises for the Carpet Cleaner to perform the Service;
    14. b. the Carpet Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
    15. c. it will provide the Carpet Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Carpet Cleaner to provide the Service;
    16. d. it will advise TruCleans prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers.
    17. e. it is authorised to use the Premises and obtain the provision of Service;
    18. f. it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
    19. 4. Health and Safety Risks
    20. In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:
    21. a. the Carpet Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;
    22. b. the Carpet Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Carpet Cleaner, a risk to health and safety.
    23. c. moisture on your furniture and carpets can present a slip hazard on nearby hard surface areas, we ask that the Customer avoid any areas that we are cleaning, and will advise any other guests, residents or contractors of this hazard until the carpets are dry.
    24. d. the Customer must agree to keep children or dependents away from any equipment or hot water being used as a part of the carpet and upholstery cleaning process.
    25. e. the Customer must ensure that the environment that the Customer is inviting the Carpet Cleaner to work in, is a safe environment free from electrical or structural hazard.
    26. f. carpet cleaning solutions should be considered poisonous, and are not for human consumption.
    27. 5. Bookings
    28. a. The Customer may make a booking either in person, by telephone, email or on the TruCleans Carpet Cleaning website.
    29. b. At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers.
    30. c. TruCleans provides all quotations at the time of booking.
    31. d. TruCleans reserves the right not to accept a booking for any reason.
    32. 6. Job Quotations
    33. a. The actual price payable by the Customer is the quoted price provided by TruCleans.
    34. b. Any price quoted by TruCleans is an estimate only based on TruCleans's experience, without inspection, and based on information provided by the Customer.
    35. c. Quotes are valid for a period of 30 days from the date of the quote.
    36. d. The quote we provide over the telephone or via email through the internet on the TruCleans Carpet Cleaning website, is based on information provided by the Customer to TruCleans, and in the absence of specific room, or clearly definable descriptions will be based on standard room sizes/seating positions. If the actual work to be performed is different to what has been quoted for, the price will vary accordingly.
    37. e. The Carpet Cleaner may quote extra after inspection if there are extra rooms or areas that TruCleans were not informed of during the quotation process or if the condition of the carpet or upholstery is deemed to be different from the information provided by the Customer.
    38. f. The Carpet Cleaner will confirm the price with the Customer before work commences.
    39. g. When the Carpet Cleaner arrives at the Premises they will inspect the areas the Customer has requested to be cleaned.
    40. h. Maximum room size applies for advertised or quoted 'per room' pricing structures. Maximum room size is 14 square meters and is based on a standard furnished room. Rooms less than 14 square meters will count as 1 standard room. Rooms over 14 square meters but under 28 square meters will count as 2 standard rooms.
    41. i. Carpeted steps are quoted per step.
    42. j. Upholstery cleaning prices are per seating position and are subject to the condition of the upholstery. Additional charges may apply for recliners, ottomans, chaises and loose cushions.
    43. k. Spot and stain removal is included in TruCleans’s carpet and upholstery cleaning price and the steam cleaning process.
    44. 7. Stains
    45. a. The Carpet Cleaner will inspect the carpet, upholstery and stains before the Service commences.
    46. b. Stains derived from bleaching agents, acids and permanent dyes may be permanent and cannot be removed with any treatment. TruCleans and the Carpet Cleaner, does not guarantee stain removal for permanent stains.
    47. c. TruCleans cannot be responsible for any pre-existing condition that is not apparent upon visual inspection of the Premises.
    48. d. The Carpet Cleaner may deem it 'un-feesable' to remove a particular stain or mark on the carpet when compared to the cost of replacement.
    49. 8. Cancellation Fees and Other Charges
    50. a. The minimum charge for any Service is $99.00.
    51. b. Surcharges may be charged on any Service booked for weekends, after hours and public holidays.
    52. c. The Customer must telephone TruCleans 48 hours before the Service Time, if they wish to suspend, postpone or cancel the Service for any reason.
    53. d. In the event that such notice has been given, TruCleans will endeavour to reschedule the Service if required.
    54. e. In the event that the Customer does not provide notice 48 hours before the commencement of the Service, the Customer agrees to pay a cancellation fee (minimum of $75.00) for administrative costs and loss.
    55. 9. Fee for Non-Access to Premises
    56. In the event that the Customer does not provide unencumbered access the Premises for TruCleans or its Carpet Cleaners to provide the Service, the Customer agrees to pay a cancellation fee equivalent to the minimum charge (inclusive of GST) for administrative and travel costs.
    57. 10. Payment Terms
    58. a. The Customer agrees to pay the price quoted by TruCleans in full prior to or at the Service Time, unless otherwise agreed in advance with TruCleans.
    59. b. If no payment has been made by the Service Time, TruCleans will use reasonable endeavours to contact the Customer for payment. In the event that TruCleans cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 8.
    60. c. Payments may be made in cash, cheque or via bank deposit or bank transfer. Payments by bank deposit or bank transfer should be made to:
    61. d. Cheque payments should be made payable to TruCleans Carpet Cleaning. If a payment is made by cheque then the Customer guarantees that there are sufficient funds in the cheque account to meet the payment of the cheque. If, for any reason whatsoever the cheque is not honoured, then the Customer will meet all additional costs incurred by the company. The minimum charge the Customer will incur for each dishonoured cheque will be $40.00.
    62. 11. GST
    63. Unless specified otherwise, all prices and quotations are expressed to be GST inclusive.
    64. 12. Late Payment Fee
    65. a. Where TruCleans has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date.
    66. b. The Customer agrees that if TruCleans has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of $25 applies for the first month. Interest will be charged on the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter.
    67. c. If the Customer’s account is outstanding for more than 3 months, we will call at the Premises to collect payment in person, in which case an additional $90 minimum call out fee will apply.
    68. d. TruCleans reserves the right to pass the debt on to a collection agency and refer the Customers personal details to credit reporting agencies if the Customer’s account remains overdue past this point. This will incur additional charge.
    69. e. In addition to the amounts set out above, the Customer agrees to indemnify TruCleans for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by TruCleans in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
    70. 13. Non-Appearance
    71. If a Carpet Cleaner fails to attend the Premises within 1 hour of the Service Time and does not provide the requested Service, TruCleans will provide the Customer with either:
    72. a. a full refund of payments made by the Customer; or
    73. b. offer to reschedule the Service at another time mutually agreed between the Customer and TruCleans.
    74. 14. Complaints
    75. a. If the Customer is dissatisfied for any reason with the Service provided, it must inform TruCleans within 24 hours of completion of the Service. TruCleans strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently.
    76. b. In the event of a customer complaint, the Customer undertakes to give TruCleans the opportunity to rectify all work. Subject to clause 15, TruCleans may, at its discretion, offer the Customer either of the following:
    77. i. a partial or full refund;
    78. ii. re-supply of the Service without charge;
    79. iii. such other remedy as deemed appropriate by TruCleans.
    80. 15. Exclusions and Limitations
    81. a. The only conditions and warranties which are binding on TruCleans in respect of the state, quality or condition of goods and services supplied by TruCleans to Customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974).
    82. b. To the extent permitted by statute, the liability, if any, of TruCleans is, at TruCleans’s option, limited to and completely discharged by the resupply of the Service. TruCleans is not responsible for:
    83. i. not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide utility services, a safe working environment or unencumbered access to the Premises); or
    84. ii. not completing or providing the Service as a result of the Carpet Cleaner not proceeding for health and safety reasons under clause 4;
    85. iii. any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of TruCleans;
    86. iv. not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;
    87. v. wear, damage or stains that can not be completely cleaned or removed;
    88. vi. any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;
    89. vii. any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or
    90. viii. the cost of any key replacement or locksmith fees, unless keys were lost by TruCleans or the Carpet Cleaner.
    91. c. Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on TruCleans are excluded.
    92. d. The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including time elapsed since Premises was last carpet cleaned and nature of carpet and upholstery cleaning required), and that TruCleans gives no guarantee as to the actual results of the Service.
    93. e. Except to the extent provided in this clause, TruCleans has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by TruCleans (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by TruCleans).
    94. 16. Indemnity
    95. The Customer indemnifies TruCleans against:
    96. a. all losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and
    97. b. all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by TruCleans in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).
    98. 17. Accidents, Breakage, Damage & Theft
    99. a. The Customer must inform TruCleans of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Carpet Cleaner within 24 hours of completion of the Service.
    100. b. To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to TruCleans within 24 hours of completion of the Service.
    101. c. To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of TruCleans under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.
    102. 18. Termination
    103. a. This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time.
    104. b. Subject to clause 18(c), TruCleans may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time.
    105. c. TruCleans may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of TruCleans, that breach is incapable of remedy.
    106. 19. Changes to this Agreement
    107. a. TruCleans reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on the TruCleans Carpet Cleaning website. Each updated agreement will take effect 24 hours after it has been published on the website.
    108. b. The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular carpet cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.
    109. 20. Law & Jurisdiction
    110. The Customer and TruCleans acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of New South Wales and both agree to submit to the exclusive jurisdiction of the courts of New South Wales in the event of any dispute.
    111. 21. Severability
    112. The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.
    113. 22. Copyright
    114. The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of TruCleans Carpet Cleaning.

TruCleans - Terms & Conditions

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