FAQ Maid Service Cleaning:
Q. Why should I trust TruCleans?
A. We’re proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive 15 year background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty.
Q. Who does TruCleans hire to clean my home?
A. You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest cleaning techniques. For additional peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.
Q. What should I do before your company arrives?
A. To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
Q. Do I need to be home for every cleaning service?
A. No. Because we work on an 8 a.m. to 6 p.m. schedule, Monday to Saturday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code. ( All clients keys are stored in our safe in-between cleanings )
Q. What time does your team arrive?
A. While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer a 4 hour arrival window for your convenience.
Q. What if something’s damaged during a service?
A. We treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.
Q. What if something is missed?
A. The cleaning methods we use ensure that your home receives the most consistent clean every time. We create a customized cleaning plan that is designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.
Q. What do you not clean?
A. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.
To ensure we provide your home with the highest quality of service, we don’t typically clean:
- Clean the inside of your fireplace
- Pick up clutter
- Iron your clothing
- Do laundry
- Wash dishes
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.
Q. Do I need to provide your team with my own cleaning equipment or supplies?
A. No. We arrive with all of the cleaning materials we need. We use the best products and vacuums on the market to ensure that we leave your home looking spotless. If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
Q. What if I need to reschedule a service?
A. We understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we ask that you call 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs. Our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many perks.
Q. What if my scheduled cleaning service falls on a holiday?
A. During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you to schedule a better time.
Q. How do I pay?
A: You can place a credit or debit card on file that is charged after service is completed. Payments are due on the day of your scheduled service. If you choose to write us a check, please make it payable to “TruCleans”. All checks should be left on the kitchen counter.
Q. Do you always send the same housecleaners?
A. We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive training to ensure that the quality of our work is always consistent.
Q. Are you okay with pets being in the home during a cleaning service?
A. Yes, we’re proud to be a pet-friendly company. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners.